More than 600+ different covers
Tel: +3110 450 8017
Order before 5pm, for same day dispatch*

Frequently Asked Questions

In our frequently asked questions you will find the answers to the most common questions. If your question is not listed here, you can always contact us.

Returns

How can I return my order and what are the costs?

You may return the order up to 14 days after receipt. You can register your return online via our returns portal

You bear the costs of the return shipment yourself. The return costs are quite high, we are aware of this. Therefore, it is possible to create a return sticker with us. For this we do deduct a fee from the amount due.

  • The Netherlands €​​5,-
  • Belgium​​​ €6,-
  • Germany €​​​6,-
  • Austria​​​ €9,-
  • Denmark​​​ €9,-
  • Ireland €​​​​9,-
  • The UK​​​ €20,-
  • Swiss €​​​​25,-

When you register your return, you will receive a link to our return portal, where you can create a shipping label.

After you have exercised your right of withdrawal, all payments, including any delivery charges for the outbound shipment, will be refunded within 14 days. We will refund you using the same payment option you used, unless you agree to another method with us.

Trying on, see if it fits and then returning is of course no problem.

We do have a few simple conditions:

  • return the cover neatly packed in its original packaging
  • covers with cat and dog hairs are considered used
  • accessories not returned will be charged, for RWSP 5 euro and for RWSC 10 euro
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Why do I have to pay shipping costs when I exchange something?

This is because we try to keep the prices of our products as low as possible. The moment we start reimbursing the return costs, this will unexpectedly have to be reflected in the margins of the garden furniture covers we offer. To avoid penalising everyone, we have decided not to refund the return costs. If you have received a wrong delivery from us, we will, of course, remedy this free of charge and the return costs will be at our expense. Should you have any doubts about the size when placing the order, please contact our customer service via:

  • telephone +3110-4508017
  • email info@gardenfurniturecovershop.com
  • via the WhatsApp logo on our website

If you pay your order with Paypal, you can use Paypal to get a refund of your shipping costs. To do this, you must activate the service of Paypal once free of charge. In order to request a refund, you only need to provide some information and your shipping receipts.  

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Why haven't I received my money back yet?

We will of course try to refund your return as quickly as possible. Refunding of returned products must be done within 2 weeks by law, with us you will receive the amount often already within a week.

If after 14 days you still have not received anything, please mail us at info@tuimeubelhoesshop.nl. We need the following information in order to help you as quickly as possible:

  • order number
  • article code of the returned cover
  • track & trace code
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Answer not found?

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