Frequently Asked Questions
In our frequently asked questions you will find the answers to the most common questions. If your question is not listed here, you can always contact us.
You may return the order up to 14 days after receipt. You can register your return online via our returns portal
You bear the costs of the return shipment yourself. The return costs are quite high, we are aware of this. Therefore, it is possible to create a return sticker with us. For this we do deduct a fee from the amount due.
- The Netherlands €5,-
- Belgium €6,-
- Germany €6,-
- Austria €9,-
- Denmark €9,-
- Ireland €9,-
- The UK €20,-
- Swiss €25,-
When you register your return, you will receive a link to our return portal, where you can create a shipping label.
After you have exercised your right of withdrawal, all payments, including any delivery charges for the outbound shipment, will be refunded within 14 days. We will refund you using the same payment option you used, unless you agree to another method with us.
Trying on, see if it fits and then returning is of course no problem.
We do have a few simple conditions:
This is because we try to keep the prices of our products as low as possible. The moment we start reimbursing the return costs, this will unexpectedly have to be reflected in the margins of the garden furniture covers we offer. To avoid penalising everyone, we have decided not to refund the return costs. If you have received a wrong delivery from us, we will, of course, remedy this free of charge and the return costs will be at our expense. Should you have any doubts about the size when placing the order, please contact our customer service via:
- telephone +3110-4508017
- email email@example.com
- via the WhatsApp logo on our website
If you pay your order with Paypal, you can use Paypal to get a refund of your shipping costs. To do this, you must activate the service of Paypal once free of charge. In order to request a refund, you only need to provide some information and your shipping receipts.
We will of course try to refund your return as quickly as possible. Refunding of returned products must be done within 2 weeks by law, with us you will receive the amount often already within a week.
If after 14 days you still have not received anything, please mail us at firstname.lastname@example.org. We need the following information in order to help you as quickly as possible:
- order number
- article code of the returned cover
- track & trace code
Use our contact form to ask us your questionto the contact form