Shipping & returns

 All orders placed on weekdays before 17:00h (GMT +1) will be dispatched on the same day. Orders placed after 17:00h will be shipped on the following weekday.

** Currently not shipping to the UK **

Shipping costs: 

Returns

You have the right to revoke the agreement within 14 days without giving reasons. During this period you can do with the product that is reasonably necessary to evaluate the product. It is allowed to fit the product as you would in a physical store. In addition, you can remove the product from the packaging. If you have done more than was necessary to fit the product, we may charge you for that.

The withdrawal period expires 14 days after the date on which you, or a third party designated by you other than the carrier, has received the product. If you have ordered multiple items with different delivery times in one order, the withdrawal period expires 14 days after the day you received the last product or item. In order to use your right of withdrawal, you can return the product to us within 14 days. You can register your return on this page.

Send your return to:

Raffles Furniture \ Gardenfurniturecovershop
Kanaalweg 2a
2903 LS Capelle aan den IJssel
The Netherlands

We ask you to return the product as much as possible (but always included) in the original packaging.

Refund

Once you have exercised your right of withdrawal, you will receive all payments, including any delivery charges for the shipment, within 14 days. We will refund you with the same payment method you have paid. You will be responsible for the return shipping fee. We estimate that these costs will be max. € 20. That is why it is possible to create a return label at a reduced price with us, we will deduct € 9 from the amount due. When registering your return, you will receive a link to our return portal, where you can create a shipping label.

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*Valid in selected countries only

General terms and conditions

Please check our shipping and return terms here, in our terms and conditions.